Frequently Asked Questions
eBookJoint Publishing, LLC

  • Do I need special Reading Software to read your ebooks ?
  • Will your ebook run on my PC ? What capabilites do I need ?
  • What if your ebook will not run on my PC ?
  • Will your ebooks run on my Macintosh computer ?
  • When I first start my ebook, the screen momentarily goes blank?
  • How are your ebooks delivered ?
  • What are your shipping and handlings charges ?
  • What happens after I purchase an ebook ?
  • Do I need special Reading Software to read your ebooks ?

    You do not need any special software to read out ebooks. Each ebook is a self-contained software program designed for operation on most PC's. Go to Top of Page


    Will your ebook run on my PC ? What capabilites do I need ?

    Our ebooks are designed to run on most PC's, and have been tested on a variety of systems, however, as with most software, it is impossible to guarantee that it will operate on all machines, especially since our publications contain multimedia capabilities.

    Older, slower machines may have marginal performance.

    Generally speaking, your computer should have the following System Requirements/ capabilities (which are fairly standard features on most systems):

    Software: Windows XP, NT4 (with latest service packs), Direct X Version 8, or better, and Windows Media Player Version 6, or better. Direct X, and Windows Media Player updates are available from Microsoft, at microsoft.com. As of this writing, these programs are free to download and install. (Microsoft, and microsoft.com are trademarks of Microsoft Corporation.)

    Hardware: A Pentium II 450MHZ processor, or equivalent, color monitor and graphics card capable of 256 colors at 800 X 600, 128 MB Ram (256 is desirable), a sound card and speakers, mouse, and a CD ROM drive.

    Our ebooks are delivered on CD ROM, and can be run directly from the CD, or it can be installed and run from the hard drive. Because of the inherent slowness of CD ROM drives,  performance may be affected when run from the CD.

    The required hard drive capacity varies, but, generally it is less than 500 MB, depending on the size of the publication. When run directly from the CD, the required hard drive capacity is minimal.

    Please click here to download a Demo/Sample publication; if this sample runs okay on your machine, then it is likely that all of our ebooks will run on your machine.  Go to Top of Page


    What if your ebook will not run on my PC ?

    The publication is delivered in an Evaluation/Trial Mode, so full access is limited until you actually purchase the publication, and enter a Registration ID key, so, if our ebook does not operate on your PC, there is no charge for the ebook (though you do have to pay shipping and handling charges).

    We highly recommend that you first download our sample ebook; generally speaking, if the sample program runs, then our ebooks will operate properly.  Also, please refer to our Refund Policy.

    If your ebook does not operate on your PC, please notify us immediately, via email, at EBJP-Support@ebookjoint.com, and we will work with you to try to resolve any issues. Most issues are easily resolved. If you do contact us, please be specific about the problem that you are experiencing; please tell us about your computer; i.e., operating system such as XP, speed of processor, such as 1.5 GHZ, and amount of RAM, such as 256MB, etc. Go to Top of Page

     


    Will your ebooks run on my Macintosh computer ?

    Sorry, our ebooks are designed for PC's only. Go to Top of Page


    When I first start my ebook, the screen momentarily goes blank?

    Most of our ebooks will run at full screen when the screen resolution is set to 1024 X 768; the windows are actually sized at 800 X 600 to maximize the ease of reading, and viewing; the text is larger. A few of our ebooks automatically change the screen resolution to 800 X 600 pixels. If your screen resolution is already set to a higher resolution, the screen will momentarily go blank when the resolution is changed. This is normal when screen resolutions are changed. The screen will return to your normally set resolution when you exit the program. Go to Top of Page


    How are your ebooks delivered ?

    At present, because of their large size, all of our ebooks are delivered on CD ROM. In the future, we will also offer publications that may be downloaded directly from the website. Go to Top of Page


    What are your shipping and handlings charges ?

    We charge a flat-rate of $ 4.00 per order. Go to Top of Page


    What happens after I purchase an ebook ?

    Publications are delivered on a CD ROM, and shipped as soon as possible.

    The publication you receive is initally set to a Demo/Evaluation Mode which which provides
    a quick demonstration of the publication features.

    When you are ready, you can disable the Demo Mode, and gain full-access to the publication by entering a Registration Name, and Registration ID key. The Registration ID key, and User Name are e-mailed to you when the CD ROM is shipped, and is valid for a period that will easily exceed the product Return Period.

    When the Return Period has expired,  we will e-mail a new/second Registration ID key which will permanently disable the Demo/Evaluation Mode, and allow permanent full-access to the publication.

    While we hope you like our publications, we do allow for refunds. Please refer to our Refund Policy, for details. Go to Top of Page